OVERVIEW

With a small start up team, sharing the same passion for animal care industry, discovered the opportunity to help veteranians workers improve their workflow with AI technology. We build this digital solution to support the medical record creation process, with the goal to expedite the daily workstream and help communications throughout different roles in the hospital.

Discover the problem - The Japan factor

Over 60% of animal hospitals have only one veterinarian on staff, making it essential to utilize veterinary technicians (VT). On the other hand, due to the impact of labor shortages in the veterinary industry, long working hours are increasing, making it necessary to establish systems to improve work efficiency.

To understand the problem through - Heuristic study of user’s footprint

After understanding the core part of Vet’s challenge is to document the medical records efficiently and also convey the prescription insight to pet owners. We took a deeper look at the needs and actions of both doctors (primary role), and pet owners (impacted role).

To understand the problem in - Experts’ perspective

To get a deeper understanding of the problem space, we interviewed several experts from 2 different domains, regarding to “How and what specifically to improve the Veterinarian’s experience of preparing medical records.”

Building user profiles and understanding needs

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Journey & interaction between key roles

Based on the expert interview with different type of doctors, assistant, researchers etc. we layout the user journey to strategize the opportunity area to focus on first.

Scope & Focus area

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SOLUTION

medical record creation support service for veterinarians and veterinary nurses.

Easy to use recording screen

One of the primary use case is to record on the go or on-site of outdoor environment. We designed the mobile screen with clear and more accessible actions. to support using without needing to carefully look at the screen.

Mobile-focused feature

One of the primary use case is to record on the go or on-site of outdoor environment. We designed the mobile screen with clear and more accessible actions. to support using without needing to carefully look at the screen.

Auto-summarized medical records

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Records management

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Web plugin

To get start on teh recording in a lighter way, we design another entry point to be on a crhome extension.

Moving forward - Heuristic study of user’s footprint

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